If you are unsatisfied with your items for any reason, you have 30 days to return your order. To return an item, products must be in the same condition we sent them to you. Products must be unworn and in their original packaging with labels and stickers still attached.
If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.
Please note that customised items such as restrings and regrips are exempt from this policy and can’t be returned for refund or exchange.
TRACKING YOUR RETURN
Remember to keep your tracking number as we will not be able to assist you without it.
You can also track your free return with this information.
If your return has been delivered to us, we aim to process this within 5 working days of receiving it. Please allow 5 full working days before contacting us, as we won’t be able to offer any updates before this time.
If your parcel is lost or appears stuck within the courier’s network, please allow 10 working days from postage to contact us, as the courier company will not consider a parcel lost until after this time, meaning we won’t be able to raise a search or claim any earlier than 10 full working days.
If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault. Please note that Phabulus do not accept responsibility for any items lost, delayed or damaged in the post. We will despatch any replacement goods free of charge on a standard delivery service.
We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 14 working days. We will aim to keep you informed during this process.
All warranty items are assessed by each product’s manufacturer and they make all decisions as to the status of the claim. All products come with a 12-month warranty and this is valid from the date your original item is delivered.
Please note that some items are exempt from the above policy.